General FAQ's
How do I reach you by phone?
I utilize an online e-mail ticket system. By using the ticket system, I can better provide service to our customers. Our e-mail ticket system helps serve our customers in a more organized fashion while being able to perform other duties. I will call you back if you request to be contacted. I can multitask, but I am also human.
Why are some prices not listed? What's with this add to cart for price nonsense?
Some manufacturers have a minimum advertised price(M.A.P.) policy which means prices cannot be publically advertised lower than the manufacturer's specified price. Items can still be sold at a lower price due to antitrust/price fixing federal laws. By asking you the customer to add to cart to see the price, you are asking to see the price. I believe in providing fair and reasonable prices to our customers. If you want deals not listed on the site, please join our forum. Sales and specials are posted monthly.
http://www.crossoverauto.com/forum I found a lower price elsewhere, do you price match?
Yes, provided it's a legitimate dealer with the part in stock, and is not a limited quantity, group buy price, or auction site. It must be verifiable through by phone, e-mail, or through the other retailer's shopping cart. I will attempt to match the total shipped price. In the event I cannot match the price, I will offer you a discount on a comparable item. I'm a member of ___ club/forum/association/etc. Can you do group buys?
Yes, please contact us with your detailed inquiry. Do you offer sponsorships?
Sponsorships are reserved for high profile/ high end builds. Vehicle must be show quality, pristine condition. It will require you to provide us use of your vehicle for marketing and advertising purposes. You will also need to transport your vehicle with travel and pay for these marketing and advertising expenses. Sponsorship is not a not way street where you get free or heavily discounted parts for just putting a sticker on. You are signing a contract to be an advertising spokesperson for that company you represent. Candidates will have a proven track record of public relations, marketing, and advertising background. Simply stating, "I'll promote you at shows, meets, and pass out flyers, stickers, etc." is not what we are looking for.
If you feel you are a candidate for sponsorship, please inquire with your proposal and portfolio.
Why Should You Buy Your Parts Here? What makes you any different/better than the other online retailer?
You will deal with a real person here.
I have installed a vast majority of the brands sold online unlike many online retailers. I can give you honest opinions from my personal experience installing parts. A knowlegeable person can steer you in the right direction in building your car the right way the first time around with quality parts. This saves you time and money long term.
Help! My car isn't listed or I can't find a particular brand or product!
Please contact us directly and I can help you find you need.
The site is continuously expanding, so if you want something added let me know.
Many products may not be listed on our site due to the enormous amount of applications available.
What's with the orange car at the top?
It was the first car that catapulted the brand worldwide. I will always remember the humble beginnings with the Mazdaspeed Protege.
Our Customer Feedback/Comments
From our e-mails
Customer reviews
From our forum
http://www.crossoverauto.com/forum
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